Article ID: 951644 - View products that this article applies to.
Additionally, when you click the message to display the details, you receive the following error message:
Outlook Integration Error
There was a problem connecting to Microsoft Office Outlook. The e-mail address used in your default Outlook profile is different from the sign-in address used in Communicator. Change your default Outlook profile to match the sign-in address you are using in Communicator, and then sign out and sign back in to Communicator.
This issue is caused by the e-mail comparison check in Communicator 2007. If the primary Simple Mail Transfer (SMTP) address on the user object does not match the one in the Microsoft Office Outlook profile, you receive the Outlook integration error message.
To resolve this issue, disable the e-mail comparison check. To do this, use one of the following methods.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To have us fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for meTo fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
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Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Let me fix it myselfTo fix this problem yourself, do the following:
Article ID: 951644 - Last Review: September 4, 2013 - Revision: 3.0