A workflow rule does not continue even though the "Wait" conditions are met in Microsoft Dynamics CRM 4.0

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You use the Wait steps to wait for certain conditions to be met in the workflow rule that you created in Microsoft Dynamics CRM 4.0. However, when you run the workflow rule and the conditions in the Wait steps are satisfied, the workflow rule does not continue.

This problem may occur if the following conditions are true:
  • The workflow rule that contains the Wait steps is configured to wait until another entity that is created within the workflow rule meets some condition. For example, the status of the entity must change to a certain value.
  • The entity that is created in the workflow rule is updated very close to the same time that it is created, and the update satisfies the wait condition.
If these conditions are true, the workflow rule will not continue as expected. Instead, the workflow rule will wait indefinitely if the conditions can never be met again, such as when an activity is completed.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Article ID: 951919 - Last Review: 01/17/2015 04:28:00 - Revision: 4.0

Microsoft Dynamics CRM 4.0

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