The dynamic value fields contain no content when you use an e-mail template to send a direct e-mail message in Microsoft Dynamics CRM 4.0
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You use an e-mail template to send a direct e-mail message from a service appointment in Microsoft Dynamics CRM 4.0. However, the dynamic value field in the e-mail subject and the dynamic value field in the e-mail description contain no content.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Article ID: 952115 - Last Review: 01/15/2015 10:04:27 - Revision: 4.0
Microsoft Dynamics CRM 4.0
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