When you try to put a Windows XP-based computer into hibernation or into standby, the computer stops responding

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you try to put a Windows XP-based computer into hibernation (S4) or into standby (S3), the computer stops responding (hangs).

This problem occurs on computers that have particular hardware configurations.
Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or a later service pack installed.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirement
Ndis.sys5.1.2600.3358182,91224-Apr-200809:41x86SP2
Ndiswan.sys5.1.2600.335892,03224-Apr-200809:41x86SP2
Windows XP with Service Pack 3, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirement
Ndis.sys5.1.2600.5587182,91224-Apr-200811:49x86SP3
Ndiswan.sys5.1.2600.558791,77624-Apr-200811:49x86SP3
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
freeze lockup crash fatal
Properties

Article ID: 952117 - Last Review: 01/16/2015 10:16:59 - Revision: 2.0

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

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