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In Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1), you run the Custom Event Report from the Microsoft Generic Report Library. You run the Custom Event Report for a specific date so that you can list the GenericLog-type events. However, the Custom Event Report does not list the GenericLog-type events.
Additionally, when you run the Custom Event Report against the events that the GenericLog provider collects, the Custom Event Report returns no information.
This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
You must have System Center Operations Manager 2007 Service Pack 1 installed to apply this hotfix.
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
To resolve this problem, install hotfix 952857. This hotfix contains the following management packs:
Install these management packs by using the Operations console.
To extract the management packs that are contained in this hotfix, follow these steps:
Copy the Systemcenteroperations2007-sp1-kb952857-x86-x64-enu.msi file to a local folder or to an available network shared folder.
Run the Systemcenteroperations2007-sp1-kb952857-x86-x64-enu.msi file locally on each applicable computer that meets the predefined criteria.
Note You can run the Systemcenteroperations2007-sp1-kb952857-x86-x64-enu.msi file from Windows Explorer or at a command prompt.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.
For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2
For more information about System Center Operations Manager 2007 reporting, visit the following Microsoft Web site: