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When you send an e-mail message in the Microsoft Dynamics CRM 4.0 client for Outlook, the message remains in the "In progress" folder of the "My work" queue

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Symptoms
When you send an e-mail message in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, you click Track in CRM or Set Regarding. However, this e-mail message remains in the "In progress" folder of the "My work" queue. Additionally, if this e-mail message is sent to another CRM user, this e-mail message remains in the Assigned folder of the "My work" queue of the recipient.
Resolution
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 953284 - Last Review: 01/15/2015 10:08:44 - Revision: 4.0

Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM for Microsoft Office Outlook

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