Article ID: 953356 - View products that this article applies to.
You upgrade a computer that uses a processor other than an Intel processor to Windows XP Service Pack 2 (SP2) or to Windows XP Service Pack 3 (SP3). Then, you restart the computer. After you do this, you may receive the following error message:
When Physical Address Extensions (PAE) is enabled, you may receive the following error message:
A problem has been detected and Windows has been shut down to prevent damage to your computer...
*** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
STOP 0x000000FC (ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY)
This problem occurs when a System Preparation (Sysprep) image is created on a computer that uses an Intel processor and is then deployed to a computer that does not use an Intel processor.
Most computers include an image that the manufacturer created by using the Sysprep tool. Sysprep lets the computer manufacturer generate an image that can be used on different computers.
The problem that is mentioned in the "Symptoms" section may occur if the original Sysprep image for Windows XP Service Pack 1 (SP1), for Windows XP SP2, or for Windows XP SP3 is created on a computer that uses an Intel processor and is then deployed on a computer that does not use an Intel processor.
In this configuration, the Intel processor driver (Intelppm.sys) may try to load after the computer is upgraded to Windows XP SP2 or to Windows XP SP3. The driver does this because an orphaned registry key remains from the original Sysprep image.
For more information about unsupported scenarios in which you deploy a Sysprep image on a destination computer that has a different vendor's processor, click the following article number to view the article in the Microsoft Knowledge Base:
828287Note We do not support using Sysprep to install an operating system from an image if the image was created by using a computer that has a different processor. For example, you cannot create a Sysprep image on a computer that has an Intel processor and then deploy the image to a computer that has an AMD processor.
(https://support.microsoft.com/kb/828287/ )Unsupported Sysprep scenarios
Method 1Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To work around this issue, follow these steps:
Method 2To work around this issue, run the recovery console by using the Windows XP CD. Then, select the recovery option. To run the Recovery Console from the Windows XP startup disk or from the Windows XP CD, follow these steps:
Update informationThe following file is available for download from the Microsoft Download Center:
Download the Update for Windows XP (KB953356) package now.
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For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(https://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
PrerequisitesTo install this update, you must have Windows XP SP2 or Windows XP SP3 installed.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Restart requirementYou must restart the computer after you apply this update.
Update replacement informationThis update does not replace a previously released update.
Registry informationTo use one of the updates in this package, you do not have to make any changes to the registry.
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to troubleshoot "Stop 0x0000007E" errors, click the following article number to view the article in the Microsoft Knowledge Base:
330182For more information about a workaround for this problem, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/330182/ )How to troubleshoot a Stop 0x0000007E error in Windows XP
888372For more information about steps to take before you install Windows XP Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/888372/ )You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer
950717For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/950717/ )Steps to take before you install Windows XP Service Pack 3
824684The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
(https://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 953356 - Last Review: May 22, 2013 - Revision: 5.0