Article ID: 953979 - View products that this article applies to.
After you install Windows XP Service Pack 3 (SP3), Device Manager may not show any devices and the Network Connectionsitem in Control Panel may not show any network connections.
This problem may occur when an antivirus application is running during the installation of Windows XP SP3.
This problem occurs when the Fixccs.exe process is called during the Windows XP SP3 installation. This process creates some intermediate registry subkeys, and it later deletes these subkeys. In some cases, some antivirus applications may not let the Fixccs.exe process delete these intermediate registry subkeys.
When this problem occurs, certain applications, such as Device Manager and the Network Connections item in Control Panel, may be unable to enumerate the device or the connection instances. These applications will report a blank status even though devices and connections still function as expected.
Update informationThe following file is available for download from the Microsoft Download Center:
Download the Update for Windows XP (KB953979) package now.
Collapse this imageExpand this image
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(https://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
PrerequisitesTo use this hotfix, you must have Windows XP Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Restart requirementTo apply this hotfix, you must restart the computer in Safe Mode. See the "How to apply the hotfix" section for information about how to restart and apply the hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
How to apply the hotfix
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/953791/ )Device Manager and Network Connections may be blank after you install Windows XP Service Pack 3
(https://support.microsoft.com/kb/950717/ )Steps to take before you install Windows XP Service Pack 3
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 953979 - Last Review: October 8, 2011 - Revision: 8.0