Exchange 2007 CAS cannot copy the OAB from the OAB share on Windows Server 2008-based Exchange 2007 CCR clusters

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Symptoms
Microsoft Exchange Server 2007 Client Access Servers (CAS) cannot copy the offline address book (OAB) from the OAB share on Windows Server 2008-based Exchange 2007 Cluster Continuous Replication (CCR) clusters. The result of this situation is that OAB data on CAS servers may be stale. Or, you may be unable to download the offline address list because it is unavailable. Additionally, the following event is logged on the CAS server:

Source: MSExchangeFDS
Event ID: 1021
Task Category: General
Level: Warning
Keywords: Classic
Description:
Process MSExchangeFDS.exe (PID=xxxx). Could not find directory <OAB share location> This is normal if the directory has never been generated. Otherwise, make sure this directory and share has read permission for the "Exchange Servers" group.

Cause
This problem occurs because Windows Server 2008 clustering introduces the concept of share scoping. In share scoping, a file share is specific to either the node name or to one of the cluster name objects that the share hosts. In this case, if the share is shared by the node name, it cannot be accessed by the Clustered Mailbox Server (CMS) name.
Resolution
Download and install Update Rollup 5 for Exchange 2007 Service Pack 1. For more information about Update Rollup 5 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
More information
For more information about how to manage offline address books, visit the following Microsoft Web site:For more information about CCR, visit the following Microsoft Web site:
Properties

Article ID: 954197 - Last Review: 01/16/2015 02:33:05 - Revision: 2.0

  • Microsoft Exchange Server 2007 Service Pack 1
  • kbnosurvey kbarchive kbclustering atdownload kbfix kbhotfixrollup KB954197
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