The IMAP service crashes intermittently on Exchange 2007, and Event ID 5000 is logged

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Symptoms
On a Microsoft Exchange Server 2007 server, you may find that the IMAP service crashes intermittently. When this problem occurs, IMAP clients cannot access their mailboxes. Additionally, the following error message is logged in the event log:


Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Description: EventType clr20r3, P1 microsoft.exchange.imap4.exe, P2 8.1.278.2, P3 481f7feb, P4 microsoft.exchange.imap4, P5 8.0.0.0, P6 481f7feb, P7 a6, P8 17, P9 system.nullreferenceexception, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Resolution
To resolve this problem, download Update Rollup 4 for Exchange 2007 Service Pack 1. For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 954237 - Last Review: 01/15/2015 10:10:34 - Revision: 2.0

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