Stop error 0x24 may occur on a computer that has file system filter drivers installed in Windows Server 2003 and in Windows XP Professional x64 Edition

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.
Symptoms
You have a computer that is running Windows Server 2003 or Windows XP Professional x64 Edition. If file system filter drivers are installed on a computer, the operating system may crash. When this problem occurs, you receive the following Stop error message:
STOP: 0x00000024 (0x0019033d 0xb98aca7c 0xb98ac778 0xf722e01e)
NTFS_FILE_SYSTEM
Cause
This problem occurs when the file system filter driver uses the ZwQueryInformationFile routine to query the FileAlternateNameInformation class. If the alternate name information of the file that the ZwQueryInformationFile routine queries is not initialized yet, the crash occurs.
Resolution
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows Server 2003 Service Pack 2 or Windows XP Professional x64 Edition Service Pack 2 on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.2.3790.4337591,87218-Jul-200812:04x86
Windows Server 2003 with Service Pack 2, x64-based versions, and Windows XP Professional x64 Edition with Service Pack 2
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.2.3790.43371,044,48021-Jul-200814:50x64
Windows Server 2003 with Service Pack 2, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.2.3790.43371,888,76821-Jul-200814:48IA-64
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates
References
For more information about the ZwQueryInformationFile routine, visit the following Microsoft Developer Network (MSDN) Web site: For more information about the FileAlternateNameInformation class, visit the following MSDN Web site:
Ntfs!NtfsQueryAlternateNameInfo+0xf ZwQueryInformationFile
Properties

Article ID: 954495 - Last Review: 01/16/2015 02:33:47 - Revision: 5.0

Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems, Microsoft Windows Server 2003, Datacenter x64 Edition, Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, Microsoft Windows Server 2003, Standard x64 Edition, Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows XP Professional x64 Edition

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