Article ID: 954640 - View products that this article applies to.
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You add the parentid attribute to the Address form in Microsoft Dynamics CRM 4.0. You use this attribute to link to the parent record. However, when you open the Address form, a link to the parent record does not appear in the Parent field. Instead, a folder that does not have a name appears in the Parent field.
This problem occurs because some mappings that correspond to the relationships between entities are invoked to transform a record into another record. This occurs when the record is created from a contact or from an account. However, the CustomerAddress entity obtains the data from the querystring variable in the CustomerAddress form instead of from the record of the transformed entity.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about Microsoft Dynamics CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(https://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards