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The "Mail Merge" function in Microsoft Dynamics CRM 4.0 transfers special characters incorrectly to Microsoft Word

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
You create a mail merge template that contains special characters by using Microsoft Word. When you use the "Mail Merge" function and you select this template in Microsoft Dynamics CRM 4.0, these special characters are transferred incorrectly to Microsoft Word.
Resolution
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 955056 - Last Review: 01/16/2015 03:08:23 - Revision: 4.0

Microsoft Dynamics CRM 4.0

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