Article ID: 955078 - View products that this article applies to.
NoticeThis article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:
2438651 How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
When you perform a backup on a Windows 2008 Server-based computer that uses the Volume Shadow Copy Service (VSS) System Writer, the backup fails with error messages that reference nonexistent files.
This problem occurs if registry entries remain from a program that was uninstalled. If the program was not uninstalled successfully, the System Writer may list files to be backed up even though the files have been deleted. For example, McAfee VirusScan 8.5i is known to experience this problem.
To resolve this problem, use one of the following methods.
Method 1: Contact the vendorContact the vendor of the program for information about how to clean up the files that are listed in the error messages. For information about how to contact the vendor of the program, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Method 2: Reinstall the programReinstall the program that is referenced in the error messages, and then use the Windows Installer CleanUp utility to uninstall the software. For more information about Windows Installer CleanUp Utility, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/290301/ )Description of the Windows Installer CleanUp Utility
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 955078 - Last Review: February 18, 2011 - Revision: 2.1