Article ID: 955080 - View products that this article applies to.
You are trying to install and join a Microsoft Easy Assist session with help from a Support Professional. However, if you do this while you are running Windows in safe mode with networking, you receive the following error message:
Note Easy Assist is a support feature of Microsoft Office Live Meeting.
This installation is forbidden by system policy. Contact your system administrator.
This issue occurs in all versions of Windows. The Windows operating system does not support the installation of any software while the computer is in safe mode.
To work around this issue, download the Easy Assist Safe Mode Installation package to your computer.
The following file is available for download from the Microsoft Download Center:
Download the Easy Assist Safe Mode Installation package now.
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For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(https://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
To install the package and join an Easy Assist session, follow these steps:
Article ID: 955080 - Last Review: December 2, 2011 - Revision: 6.0