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When you try to access the File Access Configuration page in Whale Communications Intelligent Application Gateway (IAG) 3.6 or Microsoft Intelligent Application Gateway 2007, you might receive the following error message:
Page could not be displayed
Additionally, the following Error event is logged in Event Viewer:
Logon Failure: Reason: The user has not been granted the requested logon type at this machine User Name: IWAM_username Domain: domain_name Logon Type: 4 Logon Process: DCOMSCM Authentication Package: Negotiate Workstation Name: workstation_name
The Error event indicates that the IWAM user account does not have the correct permissions to the File Access Configuration page. This issue may occur if a new policy overwrites the current permissions or the credentials of the IWAM user account on the internal IAG.
To resolve this issue, follow these steps:
Click Start, click Run, type cmd in the Open box, and then click OK.
At the command prompt, type the following commands, pressing ENTER after each command:
cd drive:\Inetpub\AdminScripts cscript synciwam.vbs
Note In the first command, drive represents the system installation drive.
For more information about Internet Information Services (IIS) command lines, visit the following Microsoft Web site: