Article ID: 955264 - View products that this article applies to.
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When you try to access the File Access Configuration page in Whale Communications Intelligent Application Gateway (IAG) 3.6 or Microsoft Intelligent Application Gateway 2007, you might receive the following error message:
Additionally, the following Error event is logged in Event Viewer:
Page could not be displayed
The Error event indicates that the IWAM user account does not have the correct permissions to the File Access Configuration page. This issue may occur if a new policy overwrites the current permissions or the credentials of the IWAM user account on the internal IAG.
To resolve this issue, follow these steps:
For more information about Internet Information Services (IIS) command lines, visit the following Microsoft Web site: