Article ID: 955435 - View products that this article applies to.
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After you apply Hotfix Rollup 3 for Microsoft Antigen 9.0 Service Pack 1, the Antigen scan jobs may not integrate correctly after a restart of the Information Store. This issue occurs when any kind of the performance monitoring tools are running on the server. Additionally, incoming and outgoing e-mail messages may start to queue. Moreover, one or more of the following error messages may be logged in the Programlog.txt file or in the Antigenhrlog.txt file:
"ERROR: scanjobs.cpp::ConfigScanJobFile(): AddNewScanJob() Failed 0x80030021"
"ERROR: scanjobs.cpp::CheckScanJobs(): ConfigScanJobFile() failed. hr[0x80030021]"
"ERROR: Unexpected, RetrieveScanJobIdentifier could not find the index"
"ERROR: Problems retrieving ScanJob identifier from RegisterMonitor"
"ERROR: antigenvsapi.cpp::VSAPINavigatorThread(): RegisterMonitor() returned 8000ffff"
"INFORMATION: S 0x80004005, 1588-(antigenpmdatamap)"
"INFORMATION: F 0x8000ffff, 3145-(antigenvsapi)" "INFORMATION: F 0x8000ffff, 3424-(antigenvsapi)"
"INFORMATION: F 0x80030021, 6177-(scanjobs)"
To resolve this problem, install Hotfix Rollup 4 for Antigen 9.0 for Exchange with Service Pack 1. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/954568/ )Description of Hotfix Rollup 4 for Antigen 9.0 for Exchange with Service Pack 1
To work around this issue, follow these steps: