Article ID: 955486 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
When you open Windows Media Center TV Pack for the first time on a computer that has a Quadrature Amplitude Modulation (QAM) tuner installed, and you choose to set up your TV signal, one of the optional configuration steps will prompt you to scan for channels. When the channel scan completes, you may find a smaller than expected number of QAM channels listed in the Electronic Programming Guide (EPG).
For more information about how to remove a channel from the EPG if you receive a "No TV signal" error message when you tune to the channel, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/955485/ )Error message when you open Windows Media Center TV Pack and tune to a channel that is listed in the Electronic Program Guide: "No TV Signal"
You may expect to see more channels show up in the EPG. However, Windows Media Center TV Pack will only show channels in the EPG that also have channel data associated with them. Not all QAM channels have channel data associated with them. Therefore, those channels do not show up in the EPG.
If you are aware of a channel that does not appear in the EPG, and you want to add that channel to the EPG, follow these steps:
If you are aware of a channel that was not detected by Windows Media Center TV Pack, and you want to add a missing channel to the EPG, follow these steps:
Note Channels that have a padlock icon next to them represent encrypted content. You can manually add these channels to the EPG. However, these channels will not play when you click them. This is because these channels carry encrypted content.
This article only applies to users in North America who have a QAM tuner and who are running Windows Media Center TV Pack.
This article does not apply to the earlier version of Windows Media Center that is included with Windows Vista or with Windows Vista Service Pack 1 (SP1).
Windows Media Center TV Pack was released on July 16, 2008. Not all computers that are shipped by hardware vendors in the retail channel will have Windows Media Center TV Pack. To check whether your computer has the Windows Media Center TV Pack installed, follow these steps:
If the version number is 6.0.6001.18000, you are not running Windows Media Center TV Pack. You are running the version of Windows Media Center that is released in Windows Vista or in Windows Vista SP1.