FIX: When you install a clustered instance of SQL Server 2008, account validation fails even though you have specified the correct domain account and password

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Bug #: 50003412 (SQL Hotfix)

Microsoft distributes Microsoft SQL Server 2008 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 fix release.
SYMPTOMS
Consider the following scenario:
  • You are trying to install a clustered instance of SQL Server 2008.
  • In the Server Configuration page of the installation wizard, you click Browse to specify a domain account for a specific service in the Account Name text box.
  • In the Select Users, Computers, or Groups dialog box, you type a letter, and you find the account by clicking Find Now. You select the account, and then you click OK.
  • You specify a password for the account, and then you click Next.
In this scenario, account validation fails even though you have specified the correct domain account and password.
CAUSE
This issue occurs because the Account Name text box does not bind the data correctly. When the Setup program validates the domain account, it validates the search string value instead of the result value.
RESOLUTION
The fix for this issue was first released in Cumulative Update 1. For more information about how to obtain this cumulative update package for SQL Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
956717 Cumulative update package 1 for SQL Server 2008
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
956909 The SQL Server 2008 builds that were released after SQL Server 2008 was released
WORKAROUND
To work around this issue, type the domain account manually in the Account Name text box.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about what files are changed, and for information about any prerequisites to apply the cumulative update package that contains the hotfix that is described in this Microsoft Knowledge Base article, click the following article number to view the article in the Microsoft Knowledge Base:
956717 Cumulative update package 1 for SQL Server 2008
REFERENCES
For more information about the list of builds that are available after the release of SQL Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
956909 The SQL Server 2008 builds that were released after SQL Server 2008 was released
For more information about the Incremental Servicing Model for SQL Server, click the following article number to view the article in the Microsoft Knowledge Base:
935897 An Incremental Servicing Model is available from the SQL Server team to deliver hotfixes for reported problems
For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499New naming schema for Microsoft SQL Server software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
SQL2008RelNote SetupConfiguration SQL2008RelNoteInstallation FailoverCluster
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Article ID: 955948 - Last Review: 12/10/2015 13:55:03 - Revision: 3.0

  • Microsoft SQL Server 2008 Standard
  • Microsoft SQL Server 2008 Developer
  • Microsoft SQL Server 2008 Enterprise
  • kbnosurvey kbarchive sql2008relnoteinstallation sql2008relnote kbqfe kbfix kbexpertiseadvanced KB955948
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