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Consider the following scenario in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook.
You create a custom entity. However, you do not make the entity available offline.
You close the entity.
You reopen the entity.
You make the entity available offline.
In this scenario, you cannot open a custom entity record that is assigned to another user while you are offline, even if you have permission to review the record. When you try to open the custom entity record while you are offline, you receive an error message that resembles the following:
Platform Error ===================================== Event Viewer Error:The description for Event ID 1309 from source ASP.NET 2.0.50727.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: 3005 An unhandled exception has occurred. 7/14/2008 4:37:38 PM 7/14/2008 9:37:38 PM 7d782540334c499db8d689cf76bfdc1d 959 2 0 2969a4aa-1-128605429847696721 Full / C:\Program Files\Microsoft Dynamics CRM\Client\res\web\ HANSONCRMCLIENT 5872 Microsoft.Crm.Application.Hoster.exe WESTSIDE\chanson CrmException The 'RetrievePrincipalAccess' method does not support entities of type 'new_ejs' on the clienthttp://URL 127.0.0.1 False WESTSIDE\chanson 13 WESTSIDE\chanson False at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.ExecuteInternal() at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute() at Microsoft.Crm.Application.Platform.DataSource.RetrievePrincipalAccess(Guid entityId, String entityName) at Microsoft.Crm.Security.PrivilegeCheck.Execute(IUser user, Entity entity) at Microsoft.Crm.Security.PrivilegeCheckFactory.CreatePrivilegeCheck(IUser user, Entity entity) at Microsoft.Crm.Application.Forms.EndUserForm.RetrieveDataParams() at Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formType) at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) at Microsoft.Crm.Application.Pages.UserDefined.DetailPage.ConfigureForm() at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) User Error ===================================== ErrorAn error has occurred.Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards