Article ID: 955977 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook.
Event Viewer Error: The description for Event ID 1309 from source ASP.NET 2.0.50727.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
An unhandled exception has occurred.
7/14/2008 4:37:38 PM
7/14/2008 9:37:38 PM
C:\Program Files\Microsoft Dynamics CRM\Client\res\web\
The 'RetrievePrincipalAccess' method does not support entities of type 'new_ejs' on the client http://URL
at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.ExecuteInternal() at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute() at Microsoft.Crm.Application.Platform.DataSource.RetrievePrincipalAccess(Guid entityId, String entityName) at Microsoft.Crm.Security.PrivilegeCheck.Execute(IUser user, Entity entity) at Microsoft.Crm.Security.PrivilegeCheckFactory.CreatePrivilegeCheck(IUser user, Entity entity) at Microsoft.Crm.Application.Forms.EndUserForm.RetrieveDataParams() at Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formType) at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) at Microsoft.Crm.Application.Pages.UserDefined.DetailPage.ConfigureForm() at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Error An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
(https://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards
Article ID: 955977 - Last Review: January 16, 2015 - Revision: 2.2