A Non-Delivery Report (NDR) is generated when an Exchange Server 2007 user tries to send a message to a recipient who has a one-off FAX address that includes any characters that are larger than 0xFF in Unicode

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Symptoms
When a Microsoft Exchange Server 2007 user tries to send a message to a recipient who has a one-off FAX address, and there are certain language characters (for example, Arabic characters) in the address, a Non-Delivery Report (NDR) is generated that resembles the following:
From: Microsoft ExchangeTo: <FAX address that includes Arabic characters>Sent: <Date, Time>Subject: Undeliverable: <subject>Delivery has failed to these recipients or distribution lists:'<FAX address that includes Arabic characters>'The format of the recipient's e-mail address isn't valid. A valid address looks like this: username@contoso.com. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try sending the message again, or provide the following diagnostic text to your system administrator.  _____  Sent by Microsoft Exchange Server 2007 Diagnostic information for administrators:Generating server: <Exchange Server name><FAX address that includes Arabic characters>#550 5.1.3 STOREDRV.Submit; invalid recipient address #FAX#<Original message headers>
Cause
In this scenario, Exchange Server 2007 did not support those languages that had characters that are larger than 0xFF in Unicode.
Resolution
To resolve this problem, install Update Rollup 7 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 956069 - Last Review: 01/16/2015 03:11:56 - Revision: 2.0

  • Microsoft Exchange Server 2007 Service Pack 1
  • kbnosurvey kbarchive kbsurveynew kbhotfixrollup kbexpertiseinter kbqfe KB956069
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