Article ID: 956337 - View products that this article applies to.
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Microsoft System Center Configuration Manager 2007 Service Pack 1 (SP1) is unable to remove Active Management Technology (AMT) user access control lists (ACLs) during the provisioning process for AMT 2.x computers. This problem does not occur for AMT 3.x computers.
Additionally, you find the following error message in the Amtopmgr.log file:
Delete existing ACLs... $$<SMS_AMT_OPERATION_MANAGER><date & time><thread=thread id> Error: there are not 2 additional system accounts: "$$uns" and "$$eac".~
When System Center Configuration Manager 2007 SP1 handles the AMT provisioning process for AMT 2.x computers, it assumes that both of the following accounts exist:
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
(https://support.microsoft.com/kb/971348/ )List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have System Center Configuration Manager 2007 Service Pack 1 installed to apply this hotfix.
Restart RequirementYou do not have to restart the computer after you apply this hotfix package.
Hotfix Replacement InformationThis hotfix does not replace a previously released hotfix.
File InformationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Before AMT-based computers can be managed out of band in Configuration Manager 2007 SP1, they must be provisioned for setup and configuration of AMT.
For more information about AMT provisioning for out-of-band management, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc161806.aspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates