Article ID: 956526 - View products that this article applies to.
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Consider the following scenario. You create a campaign or a quick campaign to generate an e-mail activity in Microsoft Dynamics CRM 4.0. You select the Assign to a queue option so that the e-mail activity is assigned to a queue. However, the sender of the e-mail activity is set as the owner of the bulk operation job for this e-mail activity instead of the queue's e-mail address.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes