Article ID: 956527 - View products that this article applies to.
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After you upgrade to Microsoft Dynamics CRM client for Outlook version 4.0, the Windows Terminal Services or Citrix deployment cannot host as many CRM users as you could in Microsoft Dynamics CRM client for Outlook version 3.0. This problem occurs even though you are using the same hardware.
Additionally, each hosted CRM user consumes about 200 megabytes (MB) of memory in Microsoft Dynamics 4.0 (50 MB for the Add-in with Outlook and another 150 MB for the Hoster process). However, in Microsoft Dynamics CRM 3.0, the memory footprint for the Outlook Add-in is about 50 MB.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes
Installation informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Install this cumulative update rollup on computers that are running the Microsoft Dynamics CRM 4.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.
To enable this hotfix, follow these steps:
PrerequisitesYou must have Microsoft Dynamics CRM 4.0 installed to apply this cumulative update rollup.
Restart requirementIf you are prompted, restart the computer after you install the cumulative update rollup.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
(https://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards