Video may appear garbled when you play a DVD or a TV program in a secondary monitor on a Windows Vista-based computer that has Windows Media Center TV Pack installed

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
Consider the following scenario:
  • You have a Windows Vista-based computer that has Windows Media Center TV Pack installed.
  • The computer has multiple graphics adapters and has multiple monitors connected.
  • You play a DVD or a TV program in Windows Media Center.
  • You start Windows Media Center in a secondary monitor, or you move it to a secondary monitor while the video is playing.
In this scenario, the video that is displayed on the second monitor may appear garbled. This problem occurs only on computers that have certain graphics hardware installed.
Cause
This issue occurs because the content protection functionality of certain graphics hardware may be unable to determine which graphics processing unit is being used.
Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the following prerequisites installed on the computer:
  • Windows Media Center TV Pack
  • Windows Vista Service Pack 1

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    935791 How to obtain the latest Windows Vista service pack

Restart requirement

To avoid restarting the computer, make sure that Windows Media Center and other multimedia applications are not running while you are applying the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions Windows Vista
File nameFile versionFile sizeDateTimePlatform
Msdtvvdec-ppdlic.xrm-msNot Applicable3,07414-Aug-200808:20Not Applicable
Msdtvvdec.dll11.0.1000.7000762,88014-Aug-200808:55x86
For all supported x64-based versions of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Msdtvvdec-ppdlic.xrm-msNot Applicable3,07414-Aug-200816:20Not Applicable
Msdtvvdec.dll11.0.1000.70001,046,01614-Aug-200819:04x64
Msdtvvdec.dll11.0.1000.7000762,88014-Aug-200808:55x86

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista
File namePackage_1_for_kb956581~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,770
Date (UTC)15-Aug-2008
Time (UTC)21:07
PlatformNot Applicable
File namePackage_for_kb956581_fiji_0~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,411
Date (UTC)15-Aug-2008
Time (UTC)21:07
PlatformNot Applicable
File namePackage_for_kb956581_fiji~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,414
Date (UTC)15-Aug-2008
Time (UTC)21:07
PlatformNot Applicable
File nameX86_d8305ab7ea602fe3d4addb653b99e4d7_31bf3856ad364e35_6.1.1000.18296_none_90357bf32c5b8108.manifest
File versionNot Applicable
File size697
Date (UTC)15-Aug-2008
Time (UTC)21:07
PlatformNot Applicable
File nameX86_microsoft-windows-msdtvvdec_31bf3856ad364e35_6.1.1000.18296_none_680e0ffd2124720c.manifest
File versionNot Applicable
File size11,063
Date (UTC)14-Aug-2008
Time (UTC)09:25
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista
File nameAmd64_0ab69fcdef86a0c1939e4b30e672bec1_31bf3856ad364e35_6.1.1000.18296_none_be0c955250c6ee8e.manifest
File versionNot Applicable
File size1,044
Date (UTC)15-Aug-2008
Time (UTC)21:07
PlatformNot Applicable
File nameAmd64_microsoft-windows-msdtvvdec_31bf3856ad364e35_6.1.1000.18296_none_c42cab80d981e342.manifest
File versionNot Applicable
File size11,087
Date (UTC)14-Aug-2008
Time (UTC)19:59
PlatformNot Applicable
File namePackage_1_for_kb956581~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,997
Date (UTC)15-Aug-2008
Time (UTC)21:07
PlatformNot Applicable
File namePackage_for_kb956581_fiji_0~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,419
Date (UTC)15-Aug-2008
Time (UTC)21:07
PlatformNot Applicable
File namePackage_for_kb956581_fiji~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)15-Aug-2008
Time (UTC)21:07
PlatformNot Applicable
File nameWow64_microsoft-windows-msdtvvdec_31bf3856ad364e35_6.1.1000.18296_none_ce8155d30de2a53d.manifest
File versionNot Applicable
File size8,721
Date (UTC)14-Aug-2008
Time (UTC)09:14
PlatformNot Applicable
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
video corruption
Properties

Article ID: 956581 - Last Review: 01/16/2015 10:48:43 - Revision: 3.0

Windows Vista Home Premium, Windows Vista Ultimate, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition

  • kbnosurvey kbarchive kbautohotfix kbexpertisebeginner kbbug kbfix kbqfe KB956581
Feedback