The envelope journal report and the attached clone message are displayed incorrectly after you enable the Envelope Journaling feature on an Exchange Server 2003 computer

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Consider the following scenario:
  • On a Microsoft Exchange Server 2003 computer, you enable Envelope Journaling.
  • You view the journaled copy of a message. A clone copy of the original message is attached to the message.
  • The journaled message contains an envelope journal report of all the recipients who have received the message.
In this scenario, you may experience the following symptoms:
  • The envelope journal report does not provide information about the recipients in the To, Cc, and Bcc fields.
  • The envelope journal report does not include the information that is recorded for the recipients if they are included in a distribution list (DL).
  • The attached clone message in the journaled copy of the message also does not include the Bcc field.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


  • To apply this hotfix, you must have Exchange Server 2003 Service Pack 2 (SP2) installed on the server.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    836993 How to obtain the latest service packs for Exchange Server 2003
  • After you apply this hotfix, make sure that the heuristics attribute of the organization object is set to 8704.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services are restarted automatically when you apply this hotfix:
  • The Microsoft Exchange Information Store service
  • The Internet Information Services (IIS) Admin service
  • Windows Management Instrumentation services and all dependent services

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
More information
For more information about how to enable Envelope Journaling, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 956892 - Last Review: 01/15/2015 19:11:37 - Revision: 2.0

Microsoft Exchange Server 2003 Standard Edition, Microsoft Exchange Server 2003 Enterprise Edition

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