You receive a "Synchronization cannot continue unless Exchange Server security policies are applied" message on a Windows Mobile 6-based device that's connected to Exchange Online
When you click Start
, and then click Messaging
on a Windows Mobile 6-based device that's connected to Exchange Online in Office 365, you receive the following message:
In the message, you click Attention required
, and then you receive the following message:
Synchronization cannot continue unless Exchange Server security policies are applied. To apply them, start synchronization and accept the policy change on the device.
In the message, you click View Support Code
, and the following support code is displayed:
This issue occurs if Exchange Online security policies aren't applied on the Windows Mobile 6-based device.
To resolve this issue, follow these steps:
- On the Windows Mobile 6-based device, click Start, click Messaging, and then click Sync.
You receive the following message:
Exchange Server server_name must enforce security policies on your device to continue synchronizing. Do you want to continue?
- Click OK.
For more information, see the following Microsoft Knowledge Base article:
How to troubleshoot ActiveSync 4.0 or later error codes and messages
Article ID: 956963 - Last Review: 07/12/2014 04:09:00 - Revision: 26.0
Microsoft Exchange Online, Windows Mobile 6
- o365 o365a o365e o365m o365022013 KB956963