Article ID: 957015 - View products that this article applies to.
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Consider the following scenario:
Note The names of the Antigen registry values are APClusterSharedDisk and DatabasePath.
The AntigenService service does not start because the EVS instances are looking for an inaccessible shared disk. Later, the Information Store service cannot start either. This is because of the dependencies that AntigenService has with Exchange.
To resolve this problem, install Hotfix Rollup 5 for Antigen 9.0 for Exchange with Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075Note You must install Antigen 9.0 for Exchange with Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 for Exchange with Service Pack 1.
(https://support.microsoft.com/kb/957075/ )Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.