The Getenginefiles.exe process in Antigen 9.0 for Exchange with Service Pack 1 may crash during an engine download, and this generates a Dr. Watson crash that references Bucket ID 665956571

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SYMPTOMS
The Getenginefiles.exe process in Microsoft Antigen 9.0 for Exchange with Service Pack 1 may crash during an engine download. When this occurs, a Dr. Watson crash that references Bucket ID 665956571 is generated. This problem occurs when Antigen 9.0 for Exchange with Service Pack 1 cannot validate the download session. Then, a Dr. Watson crash that references Bucket ID 665956571 is generated.
RESOLUTION
To resolve this problem, install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075 Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Note You must install Antigen 9.0 for Exchange with Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 957079 - Last Review: 01/15/2015 09:19:28 - Revision: 1.0

  • Microsoft Antigen for Exchange Service Pack 1
  • Microsoft Antigen for SMTP Gateways Service Pack 1
  • Microsoft Antigen Spam Manager
  • kbnosurvey kbarchive kbexpertiseinter kbqfe kbbug kbfix KB957079
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