Antigen 9.0 for Exchange with Service Pack 1 scan job processes use a large amount of CPU resources, and a scan job may fail

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SYMPTOMS
Microsoft Antigen 9.0 for Exchange with Service Pack 1 scan job processes use a large amount of CPU resources. When this high usage of resources occurs, a scan job may fail.

For example, assume that you run a manual scan job. If the AntigenService.exe process uses a large amount of CPU resources, the manual scan job may fail.
CAUSE
This problem occurs because the TAR navigator that is used to extract the contents of .tgz files cannot correctly extract the contents of the .tgz files.
RESOLUTION
To resolve this problem, install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075 Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Note You must install Antigen 9.0 for Exchange with Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Antigen, AntigenService, resource, memory, TAR Navigator, Norman
Properties

Article ID: 957155 - Last Review: 01/15/2015 02:24:35 - Revision: 1.0

  • Microsoft Antigen for Exchange Service Pack 1
  • Microsoft Antigen for SMTP Gateways Service Pack 1
  • Microsoft Antigen Spam Manager
  • kbnosurvey kbarchive kbexpertiseinter kbqfe kbbug kbfix KB957155
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