Article ID: 957218 - View products that this article applies to.
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Assume that on a Windows XP Service Pack 3 (SP3)-based computer, you have a user account that has a user name that contains Unicode characters. When you use this user account, the user name fails Extensible Authentication Protocol (EAP) authentication. Therefore, you cannot access the local network.
This problem occurs because of the EAPHost architecture in Windows XP SP3. When you try to authenticate, the EAPHost converts the EAP ID message to Unicode. However, the server tries to read the EAP ID message as ASCII. Therefore, if the user identity contains the ASCII characters 128 through 255, EAP authentication fails.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 3 installed.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
Registry informationTo have us enable this hotfix for you, go to the “Fix it for me” section. If you would rather enable this hotfix yourself, go to the “Let me fix it myself” section.
Fix it for meTo enable this hotfix automatically, click the Fix this problem link. Then, click Run in the File Download dialog box, and follow the steps in this wizard.
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To enable this hotfix, follow these steps:
Did this fix the problem?
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 3, x86-based versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about EAPHost architecture, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/aa363523(VS.85).aspxFor more information about Internet Authentication Service (IAS), visit the following Microsoft Web site:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 957218 - Last Review: January 16, 2015 - Revision: 1.0