Windows Explorer crashes when you try to use a shortcut to open a file that is located in a WebDAV folder

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
You have a computer that has the 2007 Microsoft Office system or the update in Microsoft Knowledge Base article 907306 installed. You create a shortcut (.lnk) to a file that is located in a Web Distributed Authoring and Versioning (WebDAV) folder. When you try to open the file by using the shortcut, Windows Explorer (Explorer.exe) crashes.

Note If the shortcut is located on the desktop, Windows Explorer crashes immediately after you log on to the computer. Therefore, you must use a command prompt to delete the .lnk shortcut.
Resolution
To resolve this issue, install the update that is described in Microsoft Knowledge Base article 956790. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
956790 Description of the 2007 Office system hotfix package (Msdaipp.msp): August 26, 2008
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 957322 - Last Review: 01/16/2015 10:35:35 - Revision: 1.0

Microsoft Office Basic 2007, Microsoft Office Enterprise 2007, Microsoft Office Professional 2007, Microsoft Office Small Business 2007, Microsoft Office Standard 2007, Microsoft Office Ultimate 2007

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