Outlook may crash when you synchronize Outlook with the Microsoft Dynamics CRM 4.0 client for Outlook

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you synchronize Microsoft Office Outlook with the Microsoft Dynamics CRM 4.0 client for Outlook, you may receive an exception error message that resembles the following:
0:049> kpChildEBP RetAddr 13bdfbf8 08384934 crmaddin!EmptyWz(wchar_t * wz = 0x00000040 "--- memory read error at address 0x00000040 ---")+0x8 [c:\bt\2010\src\application\outlook\common\resourcemanager.h @ 13]13bdfc88 083795e1 crmaddin!COutlookItemFinder::MarkAllItemsNotVisited(void)+0x1b1 [c:\bt\2010\src\application\outlook\addin\outlookitemfinder.cpp @ 550]13bdfd54 08379805 crmaddin!CSyncToOutlook::DoSync(int nCallPriority = 59)+0x2d9 [c:\bt\2010\src\application\outlook\addin\synctooutlook.cpp @ 279]
Then, Outlook may crash.
RESOLUTION
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Dynamics CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 957421 - Last Review: 01/16/2015 03:13:56 - Revision: 2.2

  • Microsoft Dynamics CRM 4.0
  • kbnosurvey kbarchive kbexpertiseinter kbfix kbautohotfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB957421
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