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When you try to start a terminal session to a Windows Server 2003-based computer, the computer may be unresponsive

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you try to start a terminal session to a Windows Server 2003-based computer, the computer may be unresponsive. Additionally, you may receive an "HTTP 401" error when you try to access a Web service on this computer.
Cause
When this problem occurs, paged pool memory may be exhausted. This problem occurs because of a paged pool memory leak issue in the "Oledlg.dll" module.
Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Oledlg.dll5.2.3790.3219124,41629-Sep-200823:03x86
Windows Server 2003 with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Oledlg.dll5.2.3790.4382124,92829-Sep-200822:12x86
Windows Server 2003 with Service Pack 1, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Oledlg.dll5.2.3790.3219302,59229-Sep-200821:40IA-64SP1Not Applicable
Woledlg.dll5.2.3790.3219124,41629-Sep-200821:40x86SP1WOW
Windows Server 2003 with Service Pack 2, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Oledlg.dll5.2.3790.4382304,64029-Sep-200821:49IA-64SP2Not Applicable
Woledlg.dll5.2.3790.4382124,92829-Sep-200821:49x86SP2WOW
Windows Server 2003 with Service Pack 1, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Oledlg.dll5.2.3790.3219193,02429-Sep-200821:41x64SP1Not Applicable
Woledlg.dll5.2.3790.3219124,41629-Sep-200821:41x86SP1WOW
Windows Server 2003 with Service Pack 2, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Oledlg.dll5.2.3790.4382194,04829-Sep-200821:55x64SP2Not Applicable
Woledlg.dll5.2.3790.4382124,92829-Sep-200821:56x86SP2WOW
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
401 gh05
Properties

Article ID: 957492 - Last Review: 01/16/2015 03:14:22 - Revision: 3.0

Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Standard x64 Edition, Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Datacenter x64 Edition, Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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