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Windows XP/Vista Workstations Fail To Connect to SBS 2008 When Using Http://connect

Symptoms
Windows XP/Vista workstations using http://connect fail to join the domain when using static IP addresses.

Internet Explorer displays the following error.

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This page cannot be displayed

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

Cannot find server or DNS Error

Internet Explorer

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  • If you attempt to ping "connect" from command prompt it fails with:

    "Ping request could not find host connect."
  • If you attempt to ping the "FQDN" <connect.domainname.local> it resolves successfully.

Cause
The problem is the dns suffix on the workstation is missing or incorrect.
Resolution
Use the following steps to add the correct DNS suffix within the network card dns settings of the workstation. Afterward http://connect should work successfully.
  1. Click Start, click Run and type: ncpa.cpl and click OK.
  2. Right click the Local Area Connection network card and click Properties.
  3. Select Internet Protocol (TCP/IP) and click Properties.
  4. Confirm that the IP address is on the same subnet and that the Preferred DNS server is pointing to the IP of the Small Business Server.
  5. Click the Advanced button and click the DNS Tab.
  6. Fill in the "DNS suffix for this connection" box with the DNS suffix name.

    In order to find the correct dns suffix open a command prompt on the SBS 2008 server and type: Set Userdnsdomain

    This will return the USERDNSDOMAIN=<yourdnsdomainsuffix.local>
  7. After entering the correct DNS suffix, click OK two times and click Close.
  8. Close Network Connections.

    To test the setting open a command prompt and attempt to ping "connect". This should resolve to the ip address of the Small Business Server 2008.
  9. Open Internet Explorer on the workstation and type: http://connect and hit <enter>

You should now get the "Welcome to Windows Small Business Server 2008"
Advanced Steps
  1. Give the workstation a static IP address on the same subnet as the SBS server.
  2. Verify that the DNS suffix for this connection is blank.
  3. From workstation open command prompt and ping connect or sbsconnectcomputer.
  4. Open Internet Explorer on the workstation and type: http://connect and hit <enter>.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 957708 - Last Review: 11/16/2010 20:42:00 - Revision: 2.0

Windows Small Business Server 2008 Premium, Windows Small Business Server 2008 Standard

  • kbnomt kbrapidpub KB957708
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