In a Microsoft Office Word 2007 document (.docx) or in a Rich Text Format (RTF) e-mail message, you create a hyperlink to a folder that is located on a network drive. The hyperlink contains a drive letter. If you disconnect the network drive, you cannot open the network share from the hyperlink.
Steps to solve this problem
To fix this problem, follow these steps:
This issue is fixed in the Word 2007 hotfix package (Word.msp) that is dated October 28, 2008. Therefore, you should apply and install this hotfix package.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957697 Description of the Word 2007 hotfix package (Word.msp): October 28, 2008
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this issue, follow these steps:
Click Start, and then click Run.
Type regedit, and then click OK.
Locate and then click the following registry subkey:
On the Edit menu, point to New, and then click DWORD Value.
Type UseUNCPathInFileAttachAsHlink, and then press ENTER.
Right-click UseUNCPathInFileAttachAsHlink, and then click Modify.
In the Value data box, type 1, and then click OK.
Exit Registry Editor.
Did this fix the problem?
Check whether the problem is fixed by opening the network share from the hyperlink. If the network share opens, you are finished with this article. If the problem is not fixed, you can contact support.