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In an Exchange Server 2003 environment, the search operation from an Exchange client stops unexpectedly when an Exchange store includes a corrupted HTML message. Additionally, the following error message is returned:
Therefore, Exchange clients, such as Outlook, obtain fewer search results from the server.
Note You may expect the Exchange server to log the error message and continue to search rest of the folder.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
This hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server because of file dependencies. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
You do not have to restart the computer after you apply this hotfix. However, the following services are restarted automatically when you apply this hotfix:
The Microsoft Exchange System Attendant service
The Microsoft Search service
The Internet Information Services (IIS) Admin Service and all dependent services
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
After you apply this hotfix, an error message will be logged that resembles the following text, and the search operation will be continued:
Event Type: Error Event Source: MSExchangeIS Event Category: General Event ID: 9877DescriptionCorrupt Message detected during searching. Fid = <Folder ID> ; Mid = <Message ID> ;Some or all properties of this message will not be searched correctly.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.