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When you create documents that have embedded OLE objects in Microsoft Office 2008 for Mac, the embedded OLE objects cannot be edited. This symptom occurs when you open the documents in an installation of Office that is running on a Windows XP-based computer. Additionally, you receive an error message that resembles the following:
The server application, source file, or item can’t be found, or returned an unknown error. You may need to reinstall the server application.
Note The embedded OLE object may be invisible when you open the document. In this case, you can press the TAB key to locate the object. However, you cannot edit the object when you double-click it or when you press ENTER.
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
You must apply this hotfix in Windows XP Service Pack 2 (SP2) or in Windows XP SP3.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP x86
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.