Some embedded OLE objects that you created in Office 2008 for Mac cannot be edited in an installation of Office that is running on a Windows XP-based computer

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
When you create documents that have embedded OLE objects in Microsoft Office 2008 for Mac, the embedded OLE objects cannot be edited. This symptom occurs when you open the documents in an installation of Office that is running on a Windows XP-based computer. Additionally, you receive an error message that resembles the following:
The server application, source file, or item can’t be found, or returned an unknown error. You may need to reinstall the server application.
Note The embedded OLE object may be invisible when you open the document. In this case, you can press the TAB key to locate the object. However, you cannot edit the object when you double-click it or when you press ENTER.
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


You must apply this hotfix in Windows XP Service Pack 2 (SP2) or in Windows XP SP3.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP x86
File nameFile versionFile sizeDateTimePlatformSP requirement
Ole32.dll5.1.2600.34601,288,19213-Oct- 200816:38x86SP2
Ole32.dll5.1.2600.56921,288,70413-Oct- 200816:31x86SP3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 958259 - Last Review: 01/16/2015 10:55:19 - Revision: 1.0

Microsoft Windows XP Service Pack 2, Microsoft Windows XP Service Pack 3

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