An Outlook 2003 user cannot open a network share from a hyperlink in an RTF e-mail message if the e-mail message is sent from an Outlook 2007 user
- This issue can occur if Outlook 2003 does not use Microsoft Office Word as the e-mail editor.
- If the Outlook 2003 user opens the e-mail message by using Outlook Web Access, the hyperlink appears. However, it points to an invalid address. Additionally, in the Outlook Web Access Sent Items folder of the Outlook 2007 user, the hyperlink also points to an invalid address.
Once you apply the hotfix, you need to modify the WordRTFOutPathPref registry value. To have us automatically set the registry value for you, go to the "Fix it for me" section. If you prefer to fix this problem manually yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Let me fix it myself
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
- Click Start, and then click Run.
- Type regedit, and then click OK.
- Locate and then click the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options
- On the Edit menu, point to New, and then click DWORD Value.
- Type WordRTFOutPathPref, and then press ENTER.
- Right-click WordRTFOutPathPref, and then click Modify.
- In the Value data box, type 1, and then click OK.
- Exit Registry Editor.
Did this fix the problem?
Article ID: 958447 - Last Review: 10/09/2011 18:22:00 - Revision: 4.0
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