This article describes the Microsoft Office Document Scanning issue that is fixed in the Microsoft Office 2003 post-Service Pack 3 hotfix package for Microsoft Office Document Scanning that is dated October 28, 2008.
This article describes the following items about the hotfix package:
The issues that the hotfix package fixes.
The prerequisites for installing the hotfix package.
Whether you must restart the computer after you install the hotfix package.
Whether the hotfix package is replaced by any other hotfix packages.
Whether you must make any registry changes.
The files that the hotfix package contains.
Issue that this hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
You have Office 2003 Service Pack 3 applied. You use a Canon scanner to scan documents in Microsoft Office Document Scanning. If the Canon scanner has a display name that is longer than 30 characters, the document is not scanned. Additionally, you receive the following error message:
Microsoft Office Document Scanning has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the data in the error report, the report contains the following error signature:
Note This issue does not occur in Office 2003 Service Pack 2 or earlier.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
This hotfix package is a post Microsoft Office 2003 Service Pack 3 hotfix package. To install the hotfix package, you must have Microsoft Office 2003 Service Pack 3 installed.
For more information about Office 2003 Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
To use one of the hotfixes in this package, you do not have to make any changes to the registry.
This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to correct the issue that is listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Windows Installer .msp file information
Installed file information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.