Article ID: 958601 - View products that this article applies to.
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Consider the following scenario. You add notes to a record. When you try to save the record, a duplicate record is detected. Then, you click Save to save the record. Or, you click Cancel to return to the form to edit the record. In this scenario, the notes are lost.
If you add notes after the record is saved, you do not experience this problem.
Cumulative update rollup informationThis problem is resolved in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes
Registry informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To enable this hotfix, add the following registry entry as a DWORD value to the Microsoft Dynamics CRM server and to the Microsoft Dynamics CRM client for Microsoft Office Outlook:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
A value of 1 indicates that the registry entry is turned on.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about Microsoft Dynamics CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(https://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards