The print options that you specify in an application may be ignored in the print output when you print a document from a client computer that runs an x64 version of Windows Vista or Windows Server 2008
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Consider the following scenario:
You print a document from a client computer that runs an x64 version of Windows Vista or Windows Server 2008.
You print to a shared printer that is hosted on a print server that runs an x64 version of Windows Server 2003.
Print rendering occurs on the server side.
You applied some print options in the application that prints the document.
In this scenario, the print options that you specified may be ignored in the print output. This usually occurs when you print documents in Microsoft Office applications, such as Microsoft Office Word or Microsoft Office PowerPoint. However, this problem may occur in any application that uses the ResetDC function to set the preferences for a print job.
Note The problem does not occur in any of the following scenarios:
You print from a client computer that runs a 32-bit version of Windows Vista to a print server that runs a 32-bit version of Windows Server 2003.
You print from a client computer that runs an x64 version of Windows Server 2003 to a print server that runs an x64 version of Windows Vista.
Print rendering occurs on the client side instead of on the server side.
To resolve this problem, apply this hotfix on the client computer.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File information notes for Windows Vista and Windows Server 2008
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Windows Vista SP1 and Windows Server 2008 SP1
Service Pack 1 is integrated into Windows Server 2008.
The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Vista and Windows Server 2008
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Print rendering may occur either on the client or on the print server, depending on your actual configuration. You can check whether a print job is rendered on the client side or on the server side by pausing the print queue and checking the properties of the print job. If the data type of the print job is EMF, print rendering occurs on the server side. If the data type is RAW, print rendering occurs on the client side. For more information about the rendering mechanism, download and refer to the "Windows Point and Print Technical Overview" document on the following Microsoft Web site: