You are currently offline, waiting for your internet to reconnect

FIX: Internet Explorer may crash when you browse a Web page that constantly fetches a recordset asynchronously and filters the recordset at the same time from an instance of SQL Server

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario. On a computer that is running Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3), you browse a Web page in Windows Internet Explorer. The Web page constantly fetches a recordset asynchronously and filters the recordset at the same time from an instance of Microsoft SQL Server. In this scenario, an access violation may occur, and Internet Explorer may crash.
This problem occurs because the CNotifyInterface object is released two times incorrectly without any thread protection.

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


You must have Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3) installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP SP2
File nameFile versionFile sizeDateTime
Windows XP SP3
File nameFile versionFile sizeDateTime
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 959237 - Last Review: 01/16/2015 10:44:46 - Revision: 1.0

Microsoft Windows XP Service Pack 3, Microsoft Windows XP Service Pack 2

  • kbnosurvey kbarchive kbsurveynew kbhotfixserver kbexpertiseinter kbqfe KB959237