Article ID: 959428 - View products that this article applies to.
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After you upgrade to Windows XP Service Pack 3 (SP3), changes to the printing preferences for a PostScript printer driver are not saved. This symptom may occur in all PostScript printer drivers that use pscript5.dll and ps5ui.dll in Windows XP.
To work around this problem, reinstall the PostScript printer driver, and then configure the printing preferences again.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem may occur when you change the following printing preferences:
Steps to reproduce this problem
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 959428 - Last Review: January 16, 2015 - Revision: 1.0