Article ID: 959671 - View products that this article applies to.
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Consider the following scenario:
This issue occurs because the MsExchMobileMailboxFlags Active Directory attribute is not set correctly when the user resynchronizes the mobile device with the Exchange server.
To resolve this problem, install Update Rollup 7 for Exchange 2007 Service Pack 1.
For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
Microsoft Exchange Server 2007 supports ActiveSync for mailbox users.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 959671 - Last Review: January 16, 2015 - Revision: 1.1