The version statistics for MSAV, under Scanner Updates in Antigen 9.0 for Exchange Service Pack 1, do not update

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SYMPTOMS
The version statistics for Microsoft Anti-Virus (MSAV), under Scanner Updates in Antigen 9.0 for Exchange Service Pack 1, do not update as expected. Additionally, the following error is logged in the ProgramLog.txt file:
ERROR: UpdateException: GetFileCommand failed on aveMicrosoft.dll. SybSync:UnzipFile CabException: Failed to extract the file(s) from 'C:\Program Files (x86)\Microsoft Forefront Security\Exchange Server\Data\Engines\x86\Microsoft\Bin\sybF2.tmp': 11: User aborted. CAB is readable. Failed to open 'C:\Program Files (x86)\Microsoft Forefront Security\Exchange Server\Data\Engines\x86\Microsoft\Bin\aveMicrosoft.dll'. Error: 13. File exists. Attribs: 'RW'." Fri Aug 08 12:10:36 2008 ( 1956- 5212), "INFORMATION: The Microsoft scan engine has been rolled back.
RESOLUTION
To resolve this problem, install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Note You must install Antigen 9.0 for Exchange Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
950950 Availability and distribution of Antigen 9.0 Service Pack 1
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
updateexception msav rolled back getfilecommand failed
Properties

Article ID: 959985 - Last Review: 01/16/2015 16:29:50 - Revision: 1.0

  • Microsoft Antigen for Exchange Service Pack 1
  • Microsoft Antigen for SMTP Gateways Service Pack 1
  • Microsoft Antigen Spam Manager
  • kbnosurvey kbarchive kbexpertiseinter kbqfe kbbug kbfix KB959985
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