The AntigenClient.exe process in Antigen 9.0 for Exchange with Service Pack 1 crashes and generates a Dr. Watson crash that references Bucket ID 604327895

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
The AntigenClient.exe process in Microsoft Antigen 9.0 for Exchange with Service Pack 1 crashes and generates a Dr. Watson crash that references Bucket ID 604327895. It also causes the Antigen Administrator console to close.
Bucket ID 	-> 604327895Cab ID    	-> 433541895OS Version	-> Windows 2003 Service Pack 2 (build 3790)[0]	ANTIGENCLIENT.EXE!CAntigenWnd::GetSMTPList	 [1]	ANTIGENCLIENT.EXE!CScanJobPane::ConnectScanJob	 [2]	ANTIGENCLIENT.EXE!CScanJobPane::OnNotify	 [3]	ANTIGENCLIENT.EXE!CRoundedWnd::WndProc	[4]	USER32.DLL!InternalCallWinProc	 [5]	USER32.DLL!UserCallWinProcCheckWow	 [[6]	USER32.DLL!SendMessageWorker	[7]	USER32.DLL!SendMessageW	 [8]	ANTIGENCLIENT.EXE!CListViewPane::SetFocus	 [9]	ANTIGENCLIENT.EXE!CAntigenWnd::ShowScanJobs	 [10]	ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked	[11]	ANTIGENCLIENT.EXE!CShuttleWnd::WndProc	 [12]	USER32.DLL!InternalCallWinProc	 [13]	USER32.DLL!UserCallWinProcCheckWow	[14]	USER32.DLL!DispatchMessageWorker	 [15]	USER32.DLL!DispatchMessageW	[16]	ANTIGENCLIENT.EXE!wWinMain	[17]	ANTIGENCLIENT.EXE!__tmainCRTStartup	[18]	KERNEL32.DLL!BaseProcessStart	-----------------   Stack Dump   ------------------Bucket ID 	-> 604327895Cab ID    	-> 454349310OS Version	-> Windows 2003 Service Pack 2 (build 3790)[0]	ANTIGENCLIENT.EXE!CAntigenWnd::GetSMTPList	[1]	ANTIGENCLIENT.EXE!CScanJobPane::ConnectScanJob	 [2]	ANTIGENCLIENT.EXE!CScanJobPane::OnNotify	[3]	ANTIGENCLIENT.EXE!CRoundedWnd::WndProc	 [4]	USER32.DLL!InternalCallWinProc	 [5]	USER32.DLL!UserCallWinProcCheckWow	[6]	USER32.DLL!SendMessageWorker	[7]	USER32.DLL!SendMessageW	 [[8]	ANTIGENCLIENT.EXE!CListViewPane::SetFocus	 [9]	ANTIGENCLIENT.EXE!CAntigenWnd::ShowScanJobs	[10]	ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked	[11]	ANTIGENCLIENT.EXE!CShuttleWnd::WndProc	 [12]	USER32.DLL!InternalCallWinProc	[13]	USER32.DLL!UserCallWinProcCheckWow	[14]	USER32.DLL!DispatchMessageWorker	[15]	USER32.DLL!DispatchMessageW	[16]	ANTIGENCLIENT.EXE!wWinMain	 [17]	ANTIGENCLIENT.EXE!__tmainCRTStartup	[18]	KERNEL32.DLL!BaseProcessStart	-----------------   Stack Dump   ------------------Bucket ID 	-> 604327895Cab ID    	-> 444679936OS Version	-> Windows 2003 Service Pack 1 (build 3790)[0]	ANTIGENCLIENT.EXE!CAntigenWnd::GetSMTPList	 [1]	ANTIGENCLIENT.EXE!CScanJobPane::ConnectScanJob	[2]	ANTIGENCLIENT.EXE!CScanJobPane::OnNotify	 [3]	ANTIGENCLIENT.EXE!CRoundedWnd::WndProc[4]	USER32.DLL!InternalCallWinProc	[5]	USER32.DLL!UserCallWinProcCheckWow	[6]	USER32.DLL!SendMessageWorker	[7]	USER32.DLL!SendMessageW	[8]	ANTIGENCLIENT.EXE!CListViewPane::SetFocus	 [9]	ANTIGENCLIENT.EXE!CAntigenWnd::ShowScanJobs	[10]	ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked	 [11]	ANTIGENCLIENT.EXE!CShuttleWnd::WndProc	[12]	USER32.DLL!InternalCallWinProc	[13]	USER32.DLL!UserCallWinProcCheckWow	[14]	USER32.DLL!DispatchMessageWorker	 [15]	USER32.DLL!DispatchMessageW	 [16]	ANTIGENCLIENT.EXE!wWinMain	[17]	ANTIGENCLIENT.EXE!__tmainCRTStartup	[18]	KERNEL32.DLL!BaseProcessStart
RESOLUTION
To resolve this problem, install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075 Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Note You must install Antigen 9.0 for Exchange with Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
950950 Availability and distribution of Antigen 9.0 Service Pack 1
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Antigen, Watson, 604327895, AntigenClient.exe
Properties

Article ID: 960001 - Last Review: 01/15/2015 10:25:00 - Revision: 1.0

  • Microsoft Antigen for Exchange Service Pack 1
  • Microsoft Antigen for SMTP Gateways Service Pack 1
  • Microsoft Antigen Spam Manager
  • kbnosurvey kbarchive kbexpertiseinter kbqfe kbbug kbfix KB960001
Feedback