After a Windows XP-based multiprocessor computer or multicore processor computer resumes from Sleep mode, you may be unable to shut down or restart the computer if a smart card is left in the smart card reader

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

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Consider the following scenario:
  • You have a Windows XP-based multiprocessor computer or a multicore processor computer.
  • On this computer, the Prompt for password when computer resumes from standby check box is selected on the Advanced tab of the Power Options Properties dialog box.
  • You configure the following Group Policy settings in the Security Options of Local Policies:
    • You disable the Interactive logon: Do not require CTRL+ALT+DEL Group Policy setting.
    • You set the Interactive logon: Smart card removal behavior Group Policy setting to Lock Workstation.
  • You log on to the computer by using a smart card, and then you put the system into the Sleep mode.
  • The smart card is removed when the computer is in sleep mode. Then, you resume the computer.
In this scenario, you may be unable to restart or shutdown the computer. You have to manually turn off the computer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows XP Service Pack 2 or a later service pack installed on the computer.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirement
Windows XP with Service Pack 3, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirement
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about how to use Standby and Hibernate, visit the following Web site:For more information about Security Options settings, visit the following Web site:

Article ID: 960139 - Last Review: 01/16/2015 10:49:57 - Revision: 4.0

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

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